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Park Place Managed Services™
Full Level Support

Full Management: Run, Operate, Administer, Execute

Park Place Managed Services™ Full level service is additive to our Base and Plus levels of support – and designed for organizations looking for a partner to provide comprehensive management and support of their IT infrastructure. With Full support, customers benefit from our deep bench of experts to complement their internal skills to gain more uptime and predictable management costs.

ISO 27001 Certified and SOC 2 badges

Under Full level service, Park Place Technologies will:

  • Provide ticket resolution on entitled devices for service and change requests
  • Perform problem management and change management as per the service agreement
  • Offer expert recommendations for sizing, configuration, and related changes to optimize performance
  • Facilitate upgrades to major device versions

Base Support Key Benefits

  • 24/7 managed services support icon
    We're there when you can't be
  • Monitoring alerts icon
    Avoid alert fatigue
  • infrastructure management focus icon
    Stay focused on the business
  • managed services security
    Minimize security risks
  • hardware monitoring SLA icon
    Improve SLA attainment
  • it infrastructure audits icon
    Be prepared for audits
  • managed services skills gap icon
    Complement internal skills
  • automated hardware monitoring platform icon
    Drive Uptime
  • infrastructure management costs icon
    Avoid management cost volatility

What Makes Us Different

infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
IT infrastructure managed services tool icon
OUR OWN TOOLS
managed IT services monitoring screen
SUPPORT TEMPLATES
IT infrastructure managed services people icon
GOVERNANCE
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
  • Hyper care process
  • Ever-boarding
  • Regular service review process
infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
IT infrastructure managed services tool icon
OUR OWN TOOLS
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
managed IT services monitoring screen
SUPPORT TEMPLATES
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
IT infrastructure managed services people icon
GOVERNANCE
  • Hyper care process
  • Ever-boarding
  • Regular service review process
MONITORING GOVERNANCE

Support Tiers & Benefits

Support Tiers
Support Tiers
base NOC icon
BASE
NOC
Monitor, Identify, Triage, Escalate
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Support Tiers
Plus managed services icon
PLUS
REMEDIATION
Fix and Patch
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Support Tiers
full managed services icon
FULL
FULL MANAGEMENT
Run, Operate, Administer, Execute
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)
Use Cases
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Get In Touch

Our infrastructure managed services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to discuss how our services can solve your problems.

Fill Out This Form to Request Your Discovery Call